FaQ
We really appreciate your business and support! Please get in touch via our contact page for any questions you may have… we’re a small business but we take great pride in the communication we have with our community. Thanks for taking the time to visit our site.
How often do we ship?
Affinity’s based in Brooklyn NYC. Affinity orders usually ship the next business day, once the order is placed. If there’s an issue with your order, we’ll hit you up ASAP. If the item doesn’t ship within 1 business day, we’ll do our best to contact you ASAP.
IS THERE SALES TAX ON MY ORDER?
You only need to pay sales tax (8.875%) if the destination is New York State.
WHAT PAYMENT METHODS DO WE ACCEPT?
As long as the billing and shipping match, we welcome you to use Visa, MasterCard, American Express and Discover. We’re also Paypal friendly. Please NO fraud, that shit’s not cool.
Which shipping providers do we use?
For orders inside the continental USA we use UPS, for international orders we use USPS. Please do not ask us to ship using any other providers, we will not! Also we do not lower the value of our product while shipping… please do not ask. If we lower the value and the package comes damaged, it’s a big mess. We’re pro, you’re cool, lets keep it legit.
How are shipping rates determined?
The shipping charges are calculated automatically via UPS and USPS… they give us the actual shipping cost, we then pass it along to you. We DO NOT make extra money on your shipping costs, it’s unprofessional.
HOW DO I TRACK MY ORDERS?
Once your order ships you’ll automatically receive a friendly email with tracking and a note to inform you your order has shipped.
CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT’S SUBMITTED?
We begin to process/pull your order as soon as it’s submitted. During this time, we may be able to add or remove items from your order. Once your order is packed we are no longer able to modify it. If you need to make changes or have questions about your order, please email us at info@affinitycycles.com as soon as possible.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Once you have submitted your order, and during the processing, we are able to cancel your order. Once an order has shipped we are no longer able to cancel it. For our return policy, please keep reading.
CAN I RETURN OR EXCHANGE MY PURCHASE AT AFfiNITYCYCLES.COM?
We do accept returns and or exchanges as long as the item is in its original condition. Meaning, you CANNOT expect a refund or exchange if you build up your frame set. If you build it, you bought it. Additionally there must be zero scratches, marks, impressions on drop outs, seat post clamps etc… if you scratch it or ride it, it’s yours. Affinity Cycles reserves the right to deny returns and will review each return on a per item or transaction basis. We also reserve the right to charge a 20% restocking fee for returns. Finally, the customer must pay for all return shipping fees incurred if we do accept the return or exchange.
We aim to please, also consider returns are a big hassle… therefore before you buy a frame or complete, make sure you know what you’re buying, plus be 100% sure you’re also choosing the correct size product. If you have any questions, please email us at info@affinitycycles.com and we’re happy to help assist in making the right purchase.